Inbound shipments
Inbound shipments bring inventory items into the vault.Process
- Create shipment — An inbound shipment is created with tracking and carrier information
- Receive — Vault staff receives the package and verifies contents
- Inspect — Items are inspected, cataloged, and photographed
- Assign — Items are assigned to the appropriate FBO account
- Store — Items are securely stored in the vault
Tracking
Each inbound shipment includes:- Carrier and tracking number
- Expected and actual delivery dates
- Declared value and insurance coverage
- List of items received
Outbound shipments
Outbound shipments send inventory items from the vault to account holders.Requesting an outbound shipment
Outbound shipments can be requested by:- Organization admins from the dashboard
- Organization members with access to the FBO account
- API callers via Create Outbound Request
POST /outbound-requests accepts an optional carrier-shaped destinationAddress and a shipping
preference. Omit shipping (or send mode: "cheapest") to have the vault quote the lowest-cost
insured service — you never have to quote first. Send mode: "selected" with a serviceCode to
name a specific service; the backend re-quotes it, and prices are never accepted from the client.
The stored request and later shipment expose both fields, including the resolved shipping.quote.
Creating a request does not create a shipment. GET /outbound-shipments is empty until staff
approve the request and operators pick the items. Inventory stays in_vault while the request is
pending; openOutboundRequestId on Get Inventory Item is how the
API shows “requested, not shipped.” Item status becomes pending_outbound at pick, not at request
create. After pick, the originating outbound request lists
those shipments in outboundShipmentIds. Carrier tracking (carrier, trackingNumber,
trackingUrl) appears on the outbound shipment after a label exists.
Process
- Request — Select items and optionally a destination address and shipping preference
- Review — Vault staff reviews and approves the request
- Pick — Operators pick items from the vault (
pending_outboundstarts here) - Pack — Items are securely packaged with appropriate insurance
- Ship — Package is handed off to the carrier
- Deliver — Tracking updates are provided until delivery
Insurance
All outbound shipments are insured. Coverage is determined by:- The declared value of the items
- The FBO account’s max insured value
- The organization’s max insured value